What should I do if an incident occurs?

Should an incident occur, there are a few things to consider before registering a claim: You should:

  • Inform the police immediately if something is lost or if you suspect something has been stolen or maliciously damaged.
  • Take necessary steps to reclaim any products that have been lost.
  • If need be, fill in your claim form and send it back with everything in the criteria listed, within 30 days of the incident.
  • For claims related to loss or damage, you will need to (at your own expense) provide us with any documents, information and evidence as requested.
  • Immediately send any written claims made against you to Insure4Retirement as well as full details of verbal claims that are also made.

  You shouldn’t  

  • Admit or deny any responsibility whatsoever for any incident prior to contacting an advisor.
  • Negotiate or settle any claims unless we have agreed that you should.