Will I need to pay excess if I make a claim on my home insurance?
In most of our policies an excess will be required when making a claim, though this can vary depending on the nature of the claim at hand. It is worth noting that there are two different types of excess that are applied to an insurance policy: voluntary and compulsory excess. Voluntary excess is an agreed amount that each customer voluntarily contributes towards any claims made – this generally helps to reduce the overall cost of your insurance. Compulsory excess is the amount you are required to pay as stipulated by your insurer with regards to claims where the customer has some degree of responsibility for any damage incurred. Details pertaining to your policy’s excess will be shown clearly on your insurance quote, in writing (if requested) and also on the policy documentation once purchased.